Ms Alice Abigail, an Information Technology Head of Department with over 20 years of regional experience in leading and managing a team of IT managers and executives in IT goal setting, initiatives and support for the organization. Business focused, dynamic, authentic and highly resilient leader. Currently the IT Director of Watsons Personal Care Stores, Asia's Largest health and beauty chain stores, Abigail oversees the IT strategic planning, IT applications and infrastructure departments, service delivery and operations management across over 100 storefront island wide. Under her leadership, she has set up an enhanced operation support model, efficient IT helpdesk, improved IT infrastructure and cohesive team structure. She has implemented several systems and initiatives in facilitating enhanced productivity for the business users, store operations and trading partners to support the delivery of better customer service, experience and satisfaction. She has also instrumented several innovative and value adding collaboration with Infocomm Authority of Singapore (IDA), Spring Singapore and SingTel in the space of retail front. Prior to Watsons, she was the Head of IT for Robinsons group of companies which include Robinsons department store, John Little, Marks & Spencer, Costa Coffee. Abigail is a founding member and fellow of IDeation Edge Asia (IDEA). She serves as an executive council member for IT Management Association (ITMA) of Singapore, chairman of Ladies Interest Group for CIOs (2012-2013, 2013-2014) and a planning committee member for ITMA CIO Executive program 2012 and 2013. She is also a Vice President of Public Relations in ITMA Toastmasters Club, a President Distinguished Club established since 2003.